Data deletion
How to ask AbasonDesk to delete personal information it holds about you, how we check the request, and how long it takes.
Who holds your information
AbasonDesk is software that real estate companies use to run their own sales. There are two different situations, and they are handled by different people:
- A record inside a company’s workspace. If you gave your details to a developer or a sales agent — by calling them, filling in their form, or replying to their Facebook or Instagram advertisement — that company holds the record, not us. Ask that company first. If you tell us who they are, we will pass your request to them.
- A record we hold ourselves. If you contacted AbasonDesk directly, for example by sending the demo request form on this website, we hold your name, company, email address, phone number and whatever you wrote to us. You can ask us to delete that at any time, and we will.
Before you ask us
It helps if you can say roughly when and where you shared your details, and the name of the company or project if you remember it. Without that we may not be able to find the right record. Never send passwords, payment details or national ID numbers in your request — we do not need them, and we do not want them.
How to send a request
Send a message on WhatsApp or call +880 1336433710, and say that you want your information deleted. You can also use the form on the Talk to us page and write “data deletion” in the message box.
Requests are read by the AbasonDesk team at Mango Media Digital, Uttara, Dhaka.
What happens next
- We confirm it is you. We reply to the email address or phone number that is already on the record and ask you to confirm. We do this so that nobody else can delete your information by pretending to be you. If the contact details on the record no longer work, we may ask you one or two questions about where you shared them.
- We act within 30 days. In most cases it is done within a few working days. If we need longer, we will tell you why and give you a date.
- We tell you when it is done, and what was deleted.
- If the record belongs to a developer’s workspace, we pass your request to that company and tell you who it went to, so you know whom to follow up with.
What we may keep
We may keep a short note that a deletion request was made and when, so that we can show the request was handled. That note does not keep the information you asked us to delete. We may also keep information where the law requires it.
This page describes how we handle deletion requests today. If you have a question it does not answer, call or WhatsApp +880 1336433710 and ask.